Presented by

  • Jono Bacon

    Jono Bacon

    Jono Bacon is a leading community and collaboration strategy consultant, author, and speaker. He previously led community at Canonical, GitHub, and XPRIZE, and works with a broad range of clients from large enterprises to early-stage startups to help them build engaging, productive communities. He is the author of six books, including the award-winning ‘People Powered: How communities can supercharge your business, brand, and teams‘, is a columnist at Forbes, and published in Harvard Business Review, Fortune, Entrepreneur, and elsewhere. He is an active speaker, having keynoted 80+ conferences around the world, and an active investor and advisor in companies including Coda, AlienVault, Mautic, and others.


There is one problem every community will face at some point: conflict. Ugh. People are people...personalities are personalities...but how do you ensure early detection of potential conflict, engage with those involved effectively, and resolve any conflict quickly with a high degree of trust? Jono Bacon, a leader in community management and author of 'People Powered: How communities can supercharge your business, brand, and teams' will show you how with a pragmatic framework for every step of the conflict process. This will give you a clear set of tools (and an insurance policy) to deal with conflict as and when it may occur. You should sleep well at night… you have earned it. However, he will also go much deeper and dig into other challenging moments...whether there is conflict or not...such as mismatched expectations, uncertainty, burnout, uncertainty, company/community relations, and much more. Buckle yourself into a practical session with best practice and experience you can apply today, all underlined with Bacon's loose, entertaining, and engaging delivery.